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User Roles In Parking CRM

Roles come from two places:

  • Microsoft Entra application roles identify broad platform access at login.
  • Parking CRM stores client/parking-scoped assignments for operational permissions.

Microsoft Entra Roles​

SuperAdmin​

  • Can use admin APIs and admin panel functionality.
  • Can view calls and cases across parking locations.
  • Can reopen closed cases after the normal reopening window when the backend allows it.

Agent​

  • Can use the operator app.
  • Can create and update cases for assigned parkings.
  • Cannot perform platform-wide admin actions.

Assign users to the application in Microsoft Entra before they can log in to production/staging.

Parking CRM Scoped Roles​

Scoped roles are managed through imported data or the admin panel, depending on the workflow.

Admin / Supervisor​

  • Has elevated permissions for assigned clients or parkings.
  • Can perform agent actions and supervisor-level case actions for the assigned scope.

Agent​

  • Can handle calls and cases within assigned parkings.
  • Can create cases and perform normal case workflow actions.

Test Authentication​

Keycloak appears in the test setup only. It mirrors the role flow needed by Playwright tests and does not replace Microsoft authentication in production/staging.